A: We accept returns within 30 days of delivery. Unused items must be in original condition with tags attached. Please contact us for a return shipping label and instructions.
Frequently asked questions
Q: How long does shipping take?
A: Shipping times vary depending on your location. Please allow 7-14 business days for domestic delivery and 14-28 business days for international delivery.
Q: What forms of payment do you accept?
A: We accept all major credit cards (Visa, Mastercard, Amex, Discover) and PayPal.
Q: Can I cancel or change my order?
A: Please contact us immediately if you need to cancel or make changes to your order. We will do our best to accommodate requests before shipping.
Q: How do I track my order?
A: You will receive tracking information via email once your order ships.
Q: What if I receive a damaged or defective item?
A: We apologize for any inconvenience. Please contact us and we will replace or refund the item promptly
Q: Do you offer any discounts or promotions?
A: Yes! Sign up for our newsletter or follow us on social media to stay informed about sales, promo codes, and special offers.
Q: How do I contact customer service?
A: Please email us at zuisscents@gmail.com or use our website’s contact form. We respond to inquiries within 24 hours.
Q: Where are you located?
A: We are based in Los Angeles, California, but our passion for exotic scents and eco-friendly production methods takes us on travels across the globe. We draw inspiration from ancient cultures and traditional practices to bring unique and sustainable products to our customers.
Q: Are your activities harmful to nature?
A: We harmonize with nature as we collect our samples, mindful of the delicate balance of the environment and local traditions. Through our meditation and respect for the nature, we carefully curate timepieces to share with like-minded individuals worldwide. We partner with eco-conscious and local suppliers for our raw materials, ensuring a sustainable and environmentally friendly approach to our products.
Q: Are your activities harmful to nature?
A: Absolutely! We use palm wax from certified organic and eco-friendly sources, ensuring a non-toxic and environmentally responsible ingredient in our products. Palm wax is a natural, renewable resource that offers a clean-burning and sustainable alternative to paraffin wax, aligning with our commitment to sustainability and environmental stewardship.
